FAQ

 Frequently Asked Questions

 

What is BDRose.com

BDRose.com is an online store providing service for sending gifts to Bangladesh.

How soon can you deliver?

Generally same Day order is accepted for Metro Dhaka if you place your order before 10:00 AM (Bangladesh time).Being received order after 10:00 AM, will be delivered by next day unless delivery date is specified. Out side of Dhaka city requires a shorter lead time of 1 or 2 days. Some products like perfume, electronic, and custom made products can take up to 2 to 3 days to get delivered. Generally we deliver from 8 am to 7 Pm daily.

 

Payment methods we accept?

We accept all major International credit card like PayPal, Visa, Master card, American Express card, Discover, JCB, Diners club, Carte Blanche etc. The authorization is done via an online, safe payment gateway.
 

We also accept following offline of payments :

a. Express money transfer
b. Western union money transfer
c. Bank transfer (Telegraphic Transfer/Wire Transfer or any)
d. Cashier’s check (Thru FedEx, DHL)
e. Or any available bank/money transfer.

We are in process of providing other payment modes in the near future.

 

 

How do I check the Status of my order?

Click on “Live Help I’m Online” and enter the required details to check the order status.

You may call  Customer service associate.Call +88-02-803-3749, +88-01554252134 Or you may send email to sales @bdrose.com  

Can I Change My Personal Details?

Yes of course, you  may change your personal information anytime as per your convenience. To make it happen log onto your account and make the changes in the ‘Edit Profile’ option.

Where can I find my Order Confirmation?

After placing your order, we will ship your order within the shipping time provided on the checkout page. Registered members would find their order information by logging onto “Your Account” on bdrose.com. This confirmation will be containing the details of the products ordered. However, you would receive a confirmation mail at once the order is processed and shipped.

What is Checkout?

Checkout is the beginning of the Payment process on online portals. Once you add item(s) into your cart, the next subsequent process is Checkout which starts the moment you click on the ‘Checkout’ button. Here, you will be told to enter the shipping and billing details along with your choice of Payment mode.

Following this, you will be redirected to the respective Payment gateway where you will be required to provide  your PayPal, Credit card/Debit card/Net Banking details in order to authorize the payment for the particular item(s) that you added in your cart. After that, you will receive a confirmation message about your order is getting placed with us successfully and awaiting delivery.

How can I cancel my Order?

You can cancel your order at any time prior to making payment.

Where is BDRose.com based?

BDRose.com operates from Dhaka, Bangladesh. BDRose.Com is division belongs to  FASTNET Communication. FASTNET Communication established in 2001 and registered Department of trade and Industry, Manila, Philippines. Presently BDRose.Com is in the process of expanding its network and services to all other countries.

 

Where are the products sourced from?

BDRose.com is in the delivery and service industry business. Our products are sourced from the most reputed companies in the country.

Flowers – Our flowers are always remain very fresh and professionally done. We maintain best quality. All flowers will last for approximately 4/5 days depending on how they are looked after and weather conditions (i.e. will last for fewer days in a  Summer than a winter season).  

 

 Can I send a card along with the gift?

All gifts are sent with a message card which is absolutely free. Just type in your message in the Greetings message box while placing your order and we will do the rest.  

In  Bangladesh where do we deliver?

The delivery cities and towns depend on the product you are ordering. We deliver almost all the places within Bangladesh. In Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal and Rangpur city we have delivery service performed by our professional experts delivery man. Our delivery has been designed nationwide but if the area is far from proper town, in some cases our courier fail to deliver but in that case your recipient needs to pick up the item from nearest Continental, Sundarban, SA Paribahan, Korotoa etc courier outlet. If you doubt about destination or if you think your destination might not covered by our courier then please call  Customer service associates. Call +88-02-803-3749, +88-01554252134 Or you can send email to sales@bdrose.com  

 

How much is shipping charge?

Delivery to Dhaka metro is free shipping.
Shipping for district delivery is flat rate is $9.99.
Thana level (out of proper city) shipping rate is $14.99
Village level shipping fee is $19.99

 

How would I know that delivery is complete?

We send you a delivery confirmation e-mail informing you that your order has been shipped along with the shipping details.

Have the items been delivered as per the display on the Web Pages?

We always try our best to make our all items same as picture shown on this website. All item has been featured on this Web site represent the types of gifts BDRose.com offers and may vary depending upon availability. Substitution may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The extreme care and attention is given to your order to ensure that it is as similar as possible to the requested item.

There may be some variation in the gifts especially in perishable items like cake, chocolate and flower. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specification in terms of weight, size, count and functionality. Basket, vase, bears, chocolate packets may vary and subject to substitute with size, color, shape, brand etc when original (shown our website) is not available in our stock. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangement are not available, suitable alternative will be used.  

 

What if you don’t deliver or deliver late?

If you give us adequate time to process your order it will not be late. This can only be happen due to forces beyond our control such as riots, transportation strike and situation beyond our control. Another common reason this happens is when the recipient of the gift is not at home, or his/her address has become change. We will share with you to rectify this situation if it does occur. Please, have a look our maximum liability is the refund of the purchase price, if the fault is due to bdrose.com.

Delivery time guarantee will be suspended during worse weather such as typhoon, heavy rain etc. Incomplete shipping address might cause delay delivery!

 

What if the recipient’s address is err or the recipient no longer stays there?

Bdrose.com will inform you of such an eventuality. You could inform us to change the receiver’s address by the end of 24 hrs of getting our message, else your order will be cancelled and no refund will be made.

 

What would I do if refund is not received/Charged for cancelled order?

Please call  Customer service associate. Call +88-02-803-3749, +88-01554252134 Or you can send email to sales@bdrose.com  

 

What if my transaction does not complete but my account has been debited?
 

In case of a false transaction where your account has been debited, inform us immediately. Call us at +88-02-803-3749, +88-01554252134 Or you can send email to sales@bdrose.comwith the following details

• payment method – credit or debit card/payment gateway
• amount debited
• product details
• email Id or user Id with which you are registered with us

How do I return an item?

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is little possibility that:

the item may be damaged during transit

or there might be a manufacturing defect

or that a wrong item is delivered to you.

Please go through our return policy http://bdrose.com/refund-return-policy/

Do I have to pay for reshipment? Or Are there any extra charges during reshipment?

Yes, there are extra charges during reshipment. We make attempt the delivery only once. If the delivery is not received or found by the customer, extra charge of logistic for reshipment of the product shall be borne by the customer and not by bdrose.com.


Should I  notified if the product is not delivered? Or What happens when the order is not delivered?

 

Yes, you are notified. A single attempt shall be made for  delivering  the product. Under such conditions where the recipient refused the order, or err address was mentioned or recipient was not available or premises were closed or incorrect phone/ mobile number or extension number was incorrect or recipient phone number is unreachable then the delivery shall be held. We will cooperate with you to rectify this situation if it does occur.  Failing this the product shall either be destroyed or reshipped back to our warehouse. There is no allowance in such cases and full amount will be retained by bdrose.com. In cases where the shipment is re-routed to the correct address the extra charges incurred shall be borne by the customer (sender).

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